Caira by Unwildered can turn billing screenshots, renewal emails and cancellation records into a usable timeline.
Free Recurring Billing After Cancellation Guide
How to respond when a subscription keeps charging after cancellation. The goal is to make the issue understandable to someone who has never seen your account before.
A stronger alternative to do not pay is to explain what happened, what you want and which document proves it.
Template
This free download is plain on purpose so you can copy and paste it into Microsoft Word or email. No login is needed. Add your names, dates, amounts, account references, and evidence.
Copy-and-paste template
Subject: Recurring Charges After Cancellation - Request for Refund and Confirmation
To: [Billing Department / Subscription Support / App-Store Support Team]
From: [Your Full Name]
Reference: [Account Email / Subscription ID / Billing Descriptor]
Date: [Today's Date]I am writing to formally address ongoing charges to my account after I cancelled my subscription to [Company Name / Service Name]. On [Cancellation Date], I cancelled my subscription through [method: website, app, in-person, app store, etc.], and received [confirmation email, cancellation screen, chat transcript, etc.] as proof. Despite this, I was charged again on [Date(s) of Unauthorized Charge(s)].
Requested Action:
1. Immediately cancel any active or pending subscriptions tied to my account.
2. Stop all future billing.
3. Confirm the effective cancellation date in writing.
4. Refund all charges made after my cancellation date, totaling $[amount] for [date(s)].
If you cannot process this refund, please specify the exact contract term, policy, or account note that supports your position.Evidence Provided:
- [Cancellation confirmation email or screenshot, dated [date]]
- [Billing statement showing post-cancellation charge(s), dated [date(s)]]
- [Any relevant chat transcripts, support tickets, or app-store subscription page screenshots]
Please preserve all related account logs, cancellation records, renewal notices, billing attempts, and support communications for this issue.Next Steps:
If this is not resolved, I may dispute the charge with my card issuer or file a complaint with [state consumer agency / FTC / app store]. Please respond in writing by [10 business days from today, or specific date], confirming the refund and cancellation, or explaining why you believe the charges are valid. If you believe a different deadline or process applies, please specify.Thank you for your prompt attention to this matter.
Sincerely,
[Your Full Name]
[Mailing Address or Email]
[Phone Number, if you wish to be called]
[Preferred Contact Method]
What People Commonly Complain About Online
public posts often describe cancelled memberships that keep billing, especially where cancellation must be done through a specific channel such as in-person, app-store settings or a web portal
users often discover that the merchant account, Apple App Store, Google Play, Roku account or card statement do not show the same billing name
subscription complaints often turn on screenshots: the last cancellation screen, the renewal email, the chat transcript and the first charge after cancellation
Examples people commonly discuss include gyms such as LA Fitness and Planet Fitness, app-store subscriptions, Roku-billed channels, meal-kit plans, credit-monitoring plans, VPNs, cloud storage and dating-app premium plans.
Example Scenarios
A cancellation chat promised closure.
An app-store subscription and merchant subscription both exist.
The company claims the account was reactivated.
Pick the scenario closest to your facts and rewrite it with the company name, product, account route and exact document you have. That is what keeps the draft from becoming generic.
Documents To Gather
cancellation proof
billing history
terms
card statement
support tickets
Action Plan
Write the problem in one sentence with the date, amount and requested remedy.
Identify the decision-maker: company, collector, bureau, landlord, regulator, card issuer or court.
Collect documents in a numbered order before drafting.
Use the route that matches the remedy, not the route that feels most satisfying.
Send a short written request and save proof of delivery or submission.
How To Choose The Route
If the problem is mainly future billing, start with cancellation evidence.
If money has already left your account, match the evidence to a refund, chargeback or complaint route.
If the other side can report credit data, sue, lock an account or cut off service, check the deadline before sending a casual message.
If you are not sure, draft the facts without choosing a legal label. A clear fact summary is useful whether the next step is a merchant refund request, a card dispute, a regulator complaint, a debt dispute, a housing letter or a small-claims demand.
For SEO pages and real user help, specificity matters. Mention the product, service, account route and document type, but avoid unsupported claims about the company's intent.
If a deadline may apply, put it near the top of the draft. Deadlines are easy for readers to miss when the story is told in paragraphs.
How Caira Can Help
If the merchant, app store and card statement use different names, ask Caira by Unwildered to organize them in date order.
Caira is powered by AI and can read your PDFs, photos, docs, receipts and screenshots, then give answers, evidence summaries and draft letters in seconds.
Where To Check The Rules
FTC negative-option and subscription guidance
state automatic-renewal rules, especially California and New York
card issuer dispute rules and the merchant's cancellation terms
Final Check
Read the draft out loud. If the company, regulator, card issuer or court cannot tell what happened, what you want and what proves it, the draft is not ready.
This article is general information, not legal, financial, tax or medical advice. US law varies by federal rule, state rule, contract wording, forum, timing and facts.
