Our Privacy Promise
We value your privacy and are dedicated to keeping your information safe. Here’s what you can expect from us:
We never have humans review your conversations with Caira.
We do not access or read your uploaded documents.
We do not share your conversations or files with outside parties.
We do not use your questions or answers to train artificial intelligence models.
We do not conduct research by aggregating user documents, queries and answers to them by Caira
Introduction
This Privacy Policy explains how we collect, use, and share your personal information when you visit or use our website and services. By using our website, you agree to the terms described here.
Information We Collect
We collect personal information that you provide directly when using our website or services. This may include:
Your name
Email address
Other contact details
Any personal information you choose to share
Documents or files you upload
Personal Data You Provide
Account Information: When you create an account, we collect your name, contact details, login credentials, payment information, and transaction history.
User Content: When you use our services, we collect the information you enter, upload, or submit, including files and feedback.
Communication Information: If you contact us, we collect your name, contact details, and the content of your messages.
Social Media Information: If you interact with our pages on platforms like Facebook, Instagram, or YouTube, we collect the information you provide there, such as your contact details. We may also receive summary analytics from these platforms about our social media activity.
Other Information You Provide: We may collect additional information you give us, for example, if you participate in surveys, events, or provide details to verify your age or identity.
Personal Data Collected Automatically
Log Data: When you use our services, your browser or device automatically sends information such as your IP address, browser type, date and time of your request, and how you interact with our services.
Usage Data: We may collect information about how you use our services, including what content you view, features you use, actions you take, your time zone, country, device type, and connection details.
Device Information: This includes your device name, operating system, device identifiers, and browser type. The specific information collected depends on your device and its settings.
Cookies and Similar Technologies: We use cookies and similar tools to operate and improve our services and your experience. For more details, see our Cookie Notice.
How We Use Your Information
We may use your personal information for the following purposes:
To provide and maintain our services.
To communicate with you, including sending updates or marketing about our services and events.
To prevent fraud, criminal activity, or misuse of our services, and to protect the security of our systems and platform.
To respond to your customer service questions or requests about Caira.
Cookies and Tracking Technologies
We use cookies and similar tracking tools to understand how you interact with our website. This information may include your IP address, browser type, operating system, and other device-specific details. We use this data to improve our website’s content and features, and to personalize your experience.
Data Hosting and Third-Party Processors
To deliver a secure and reliable service, we work with trusted third-party providers who process your data only as instructed by us:
Microsoft Azure (Application Hosting): Our main application and databases run on Microsoft Azure. All user content, including chat conversations and uploaded documents, is processed and stored on secure Azure servers, which use industry-standard encryption and security.
Framer (Website Hosting and Performance): Our website is hosted on the Framer platform. Framer collects anonymous performance data, such as page load times and browser types, to help us keep the site stable and improve your experience. This data is not linked to your identity or account.
Google Analytics (Usage Analytics): We use Google Analytics to understand how visitors use our website. This tool uses cookies to collect data like your IP address, pages visited, and session length. We use these insights to improve our content and the overall service.
Stripe (Payment Processing):
We use Stripe to process all payments for Unwildered services. When you make a payment, your card details and payment information are handled directly by Stripe. Unwildered and SphereIQ LTD do not store or have access to your full payment card details at any time. Stripe is a PCI DSS-compliant provider, which means your payment data is encrypted and managed according to strict industry standards. Only essential information, such as your email address, last four digits of your payment method and subscription status, is retained by us to manage your account. For more details on how Stripe manages your data, please refer to Stripe’s privacy policy.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will post the updated version on this page, unless the law requires us to notify you in another way.