Caira by Unwildered can organize receipts, photos, policies and promises into a clearer refund or chargeback file.
Free Chargeback Evidence Letter For Goods Not Received
How to prepare a card dispute when goods were never delivered or tracking is unreliable. Use this page when you need a practical written record for the exact account, charge, notice or company process in front of you.
Instead of just saying do not pay, put the reason in writing and attach the proof that supports your position.
Public complaint patterns are useful, but they are not proof that a company did anything wrong in your case. Public refund complaints often start with a promise, policy or support ticket that does not match the later refusal; the draft should make that mismatch easy to inspect.
Template
Use this as a free download: copy and paste it into Microsoft Word, email, or a company message box. No login is needed. Replace only the bracketed details that match your facts.
Copy-and-paste template
Subject: Chargeback Evidence Letter - Goods Not Received
To: [Card Issuer Dispute Department or Portal]
From: [Your Full Name]
Reference: [Card Number Last 4 Digits] / [Transaction Date] / [Merchant Name or Descriptor]
Date: [Today's Date]Dear [Dispute Team or Specific Contact Name],
I am requesting a chargeback for the transaction listed above because I did not receive the goods I ordered. Below is a summary of the facts and supporting evidence.
Summary of Issue:
On [Order Date], I placed an order with [Merchant Name] for [Description of Goods]. The payment of [$ Amount] was charged to my account on [Transaction Date]. The merchant provided [order confirmation/tracking number], but as of today, the goods have not been delivered. I have contacted the merchant on [dates and methods, e.g., email, phone, portal], but have not received the goods or a satisfactory response.Key Dates:
- [Order Date]: Order placed and payment made.
- [Expected Delivery Date]: Goods were due to arrive.
- [Contact Attempts]: Contacted merchant on [dates].
- [Today's Date]: Goods still not received.Amount in Dispute: [$ Amount]
People/Departments Contacted:
- [Merchant Contact Name, Email, or Ticket Number]
- [Any other relevant contacts]Evidence Provided:
1. Card statement showing the transaction
2. Order confirmation or invoice
3. Any tracking information (showing no delivery or unreliable status)
4. Copies of communications with the merchant (emails, chat logs, support tickets)
5. Any merchant responses or lack thereofRequested Action:
Please review the attached evidence and process a chargeback for this transaction. If additional information is needed, let me know in writing. If you deny this request, please provide the specific reason and any supporting policy or documentation.Please respond by [Date - typically 10 business days from today] with confirmation of the dispute status or the next steps. I request that all records related to this transaction and dispute be preserved.
Thank you for your attention to this matter.
Sincerely,
[Your Full Name]
[Mailing Address or Email Address]
[Phone Number, if desired]
[Preferred Written Contact Method]
What People Commonly Complain About Online
travel and delivery disputes often start with a refund promise that is not followed by a clear payment date
rental-car disputes commonly involve damage, toll, fuel, cleaning or administrative charges raised after return
warranty disputes often become evidence disputes: what did the warranty cover, who inspected the product and what repair history exists
Example Scenarios
The company says the goods not received chargeback is outside policy, but the customer has a chat transcript promising a refund.
The merchant blames a third party; the customer uses the receipt, tracking and support ticket to show who took payment.
The customer considers chargeback, but first sends a final written request so the card issuer sees a documented attempt to resolve the issue.
For this specific goods not received chargeback issue, make the first example match your facts: who charged you, which account or document identifies the charge, what promise or term you rely on, and what outcome you want.
Specific Practical Note
Before sending, place the receipt or booking terms beside the refund request. The strongest version names the amount, the promise or policy you rely on, and the document that shows why refund, repair, replacement, or chargeback review fits.
What To Collect First
the policy, receipt or written promise that controls the goods not received chargeback dispute
the receipt, invoice, order page or policy number
the written refund, warranty, return, cancellation or service terms
photos, tracking records, repair notes, call logs or service tickets
the card statement or BNPL account record showing the charge
any prior promise to refund, repair, replace or investigate
Steps Before You Send
Separate the legal issue from the customer-service story: what was promised, what happened and what money is at stake.
Name the goods not received chargeback issue in one sentence so the reader can see the exact route you are using.
Ask for the specific outcome: refund, replacement, repair, credit reversal, fee waiver or written explanation.
Attach proof in a numbered list rather than sending a pile of screenshots.
Give a short response deadline and say how you will escalate if the evidence is ignored.
If using a chargeback, match your evidence to the card issuer's dispute reason.
Common Mistakes
threatening court before making one clear written demand
mixing several disputes into one confusing letter
forgetting to include order numbers, dates and amounts
waiting until card-dispute windows have passed
How Caira Can Help
Before escalating, ask Caira by Unwildered to test whether the evidence supports refund, repair, replacement or card dispute wording.
Caira is powered by AI and can read your PDFs, photos, docs, receipts and screenshots, then give answers, evidence summaries and draft letters in seconds.
Where To Check The Rules
FTC consumer protection guidance
card issuer chargeback procedures
merchant terms, shipping records and written refund promises
FAQ
Should I stop paying immediately?
Not always. Stopping payment can create late fees, service cutoffs, credit reporting, default notices or collection activity. First identify the contract, charge, deadline and safest route.
Should I name a company in the letter?
Yes, if it is the company you dealt with. Keep the wording factual: account number, date, promise, charge and requested fix. Do not accuse fraud unless you have a documented evidence.
Can this become a small-claims issue?
Sometimes. If the amount is documentable and the company will not respond, a demand letter and evidence index may help you decide whether small claims is worth considering.
This article is general information, not legal, financial, tax or medical advice. US law varies by federal rule, state rule, contract wording, forum, timing and facts.
